Shipping & Delivery

At SOLE LUNA, we strive to provide a seamless and reliable shipping experience for our customers worldwide. We offer shipping services to various international destinations, including Europe, the Americas, and Asia. 

Your order will be processed within 5 business days (excluding pre-order items). If you require urgent assistance, please contact us.

Shipping Costs

The shipping costs are calculated based on the destination, package weight, and shipping method chosen. The exact shipping cost will be displayed during the checkout process before you make the payment. Additional customs duties, taxes, and fees may apply for international orders. These charges will be borne by you. 

Delivery Time

The delivery time varies depending on the destination and the shipping method selected. Once your order has been shipped, you will receive a confirmation email with tracking information to monitor the progress of your package.

Please note that customs procedures and other factors beyond our control may affect the delivery time. We kindly ask for your understanding in such situations.

If you fail to collect their package in a timely manner, the carrier may charge additional fees or return the package to us. Any additional costs incurred will be borne by you. 

If any packages are returned due to incorrect information provided, re-shipping may incur additional charges. Please ensure that all information provided during the order placement is accurate. Any additional costs incurred will be borne by you.

If you refuse to pay the tax, 

Thank you for your understanding.